Office Hours, Appointments
Office visits are by appointment only. Every effort will be made to give you an appointment at the earliest convenience. If you have an urgent problem, we will attempt to see you as soon as possible during normal business hours.
Cancellations and Missed Appointments
If you cannot make your appointment, please give us the courtesy of at least 24 hours notice so that another patient may have the opportunity to see the doctor. Arriving for your appointment a few minutes early will help ensure that you and other patients are seen in a timely manner.
If you are more than 15 minutes late for your scheduled appointment, your appointment may be rescheduled. Of course, exceptions are made for emergencies.
Dr. Tortland is committed to spending enough time with you to listen to your history and perform a thorough physical exam. We schedule NEW patients for 40-60 minute visits, and follow-up visits are scheduled for anywhere from 10-30 minutes. This limits the number of patients we can see per day. Because of our commitment to quality care for you and our other patients, and the increasing trend of the general public to skip appointments without giving us notice, it has become necessary for us to CHARGE FOR MISSED VISITS (NO SHOWS).
Missed Visits / No-Shows
MISSED VISITS (NO SHOWS) is defined as failing to give us 24 hours notice of your inability to make a scheduled appointment.
NEW patients missing their 1st visit will be charged $200.
ESTABLISHED patients missing an OFFICE visits will be charged $75, PHYSICAL THERAPY visits will be charged $50.
NEW patients who miss TWO consecutive initial office visits, or ESTABLISHED patients who miss THREE scheduled appointments, without the favor of notifying our office at least 24 hours in advance EACH TIME, will be DISMISSED from the practice.
Fees, Payments, and Insurance
Our fees and charges are based on the cost of doing business. While most physicians and rehabilitation services are covered to some degree by insurance, you are ultimately responsible for your bill. If a minor presents for treatment, the person accompanying the minor is responsible for the bill. Unless prior arrangements are made otherwise, payment is expected at the time service is rendered. Supplies such as braces, orthotics, and nutritional supplements typically are not covered by insurance. We will be happy to arrange payment options for you, if needed.
Our office will assist you by filing insurance forms when appropriate.
Prescriptions and Refills
We will be happy to refill any prescriptions that have been originally provided by our office. We can phone prescription refills directly to your pharmacy during normal business hours. Certain narcotic prescription medications cannot be called in; a written Rx is required, and you will have to come to the office to pick these up.
Prescriptions will not be refilled during nights or weekends — please anticipate your medication needs and make arrangements for refills according to the following schedule:
M, T, W, Th 8:00am – 3:00pm
F 8:00am – 12:00pm
“Lost” or “Stolen” prescriptions for narcotic or habit-forming medications will not be refilled prior to the expected refill date. In addition, if your prescription for a narcotic or habit-forming medication runs out early because you took more than prescribed, no early refill will be given.
Daytime and After-Hours Phone Calls
During business hours, the doctors will attempt to return patient phone calls either during the lunch hour or at the end of the day. After hours, emergency phone calls will be returned as quickly as possible by the doctor on call that week.
Additional Policies (Children/Consent Waiver)
Children are welcome at Valley Sports Physicians, but for safety’s sake we ask that when brought to the office they must be supervised. Parents/Guardians are responsible for the safety and supervision of their children.